Privacy Policy

This Privacy Policy explains how RouteAero ("RouteAero," "we," "us," or "our") collects, uses, and protects information about you when you use our websites, mobile applications, and delivery, cargo, and rides services (together, the "Services"). By using the Services, you agree to the practices described here.

1. Information We Collect

• Account information you provide when you register or sign in — such as your name, email address, and mobile phone number.
• Profile and delivery information — such as pickup and drop-off addresses and details needed to fulfill a shipment or ride.
• Transaction information related to orders you place. Payment card details are processed by our payment providers; we do not store full card numbers.
• Usage and device information — such as app and site interactions, device type, and log data — used to operate and improve the Services.

2. How We Use Information

• To create and secure your account and authenticate your sign-ins.
• To provide, operate, and improve the Services and fulfill orders.
• To communicate with you about your account, orders, and support requests.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations.

3. SMS / Text Messaging

RouteAero uses your mobile phone number to send one-time authentication (2FA) codes that you request when signing in or registering. These are transactional messages; we do not send marketing or promotional text messages on this program. You opt in by entering your mobile number and requesting a code, and a message is sent only when you request one.

Message frequency depends on your activity (for example, each time you request a login code). Message and data rates may apply. Reply STOP to opt out of authentication messages and HELP for help. Opting out will prevent you from receiving login codes and may prevent you from signing in.

4. How We Share Information

We share information only as needed to run the Services, and never sell your personal information:

• Service providers who process data on our behalf — for example, our SMS provider to deliver authentication codes and our payment providers to process transactions — under contracts that limit their use of the data to providing services to us.
• To complete your requests — for example, sharing the information necessary between a customer and a driver to fulfill a delivery or ride.
• Legal and safety — when required by law or to protect the rights, property, or safety of RouteAero, our users, or others.

As stated above, mobile information and SMS opt-in consent are never shared with third parties or affiliates for marketing purposes.

5. Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. One-time codes are short-lived and expire within minutes of being issued.

6. Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and limit access to it.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, and to opt out of certain processing. You can opt out of authentication SMS at any time by replying STOP. To make a request or ask a question, contact us using the details below.

8. Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the Services where appropriate.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at help@routeaero.com.